Areas of expertise:
Customer Operations
Identify the level of service you want to achieve
Optimise your strategy
Manage and exceed customer expectations
Track and improve your KPIs
Make customer service part of your brand’s DNA
Personalise your relationships with your customers
Put your customers at the centre of your business
Collect the data you need in order to provide your customers with the best service possible
Capitalise on omnichannel support in order to improve your customers’ experience
Our Customer Operations Expert
Davide Di Dario
Francesca Soprana
Vasile Chitoroaga
Francesca Gardini
Our Case Histories
Discover how we assisted our clients with their customer operations.
Wine Industry
A worldwide celebrated winery located in the centre of Italy; revenues of more than 20Mln €.
Cosmetics Industry
Group operating in large-scale distribution of mass-market, perfumes & healthcare products.
Fashion Industry
Swimwear & apparel brand, based in northern Italy, with over 4.600 single-brand stores in more than 50 states.
The Services We Offer
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Digital Business Assessments
UX/CX Reviews
Scenario Analyses
Operating Model Assessments
Due Diligence for M&A
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Online/Offline Distribution
Omnichannel & E-commerce
CRM & Contact
E-commerce Logistics and Customer Operations
Internationalisation
Change Management
Marketplace Integration
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Business Planning
Projects and Programmes
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Omnichannel Customer Journeys
Definition of Business Requirements
Digital Product Roadmaps
Digital Production Processes
Digital Prototyping
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Digital Organisation and Processes
Digital Team Recruitment
Platforms and Suppliers
Setup and Migration Strategy
Setup and Migration Project Management
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Digital Performance Reviews
Omnichannel/E-commerce Dashboard Design and Setup
Conversion Rate and E-commerce KPI Optimisation
E-commerce Operations KPI Optimisation
CRM KPI Optimisation
Buying and Merchandising KPI Optimisation
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Project Management as a Service
E-Business Management as a Service
Digital Business Management Coaching