Service · Digital & Omnichannel
In Store Experience Evolution
Rethinking the role of physical stores in an omnichannel world, evolving retail service models to deliver seamless, customer-centric experiences. From omnichannel services and integrated clienteling to digital enablement and retail excellence, we support strategic design, process evolution and rollout, including change management, training and adoption.
How we engage
How we work with you on this service: pick one to see what it means.
Analysis, diagnosis and direction: we read the starting point and set out what to do, in what order and with which priorities.
Who works on it
The arad people who handle this service.
Cases related to this service
Real projects where we delivered this exact service.
Interested in this service?
The area and the service are already selected: add anything else you need and we'll draft the request for you.
Want to name specific services? (optional, 1 selected)
1 area selected
FAQ
More questions about this service?
What is the In Store Experience Evolution service?
In Store Experience Evolution brings digital into the physical store: clienteling and sales associate tools, in store digital services, and the processes that let the store serve a customer who has already started the journey online.
What is integrated clienteling?
Clienteling becomes integrated when the sales associate sees the same customer the rest of the business sees: purchases across channels, preferences, open orders and returns, entitlements. Without that, clienteling is an address book with a nicer interface. arad designs the service, the data behind it and the processes that keep it current.
Does arad work on clienteling for store associates?
Yes. Clienteling sits across In Store Experience Evolution and CRM, and arad designs the associate tools, the customer data they rely on and the processes around them, including AI copilots that help associates serve a customer whose journey started digitally.
How does arad get store teams to actually use new in-store services?
By treating adoption as part of the delivery, not as a launch email. The work includes change management, training and rollout store by store, and it checks the things that quietly block adoption: whether the task fits the shift, whether the tool is faster than the workaround, whether anyone is measured on it.