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Fashion & Luxury

International bridal and occasion-wear fashion group with directly operated stores, franchisees and a large wholesale network.Revenue: ~ €140M

IT Advisory & Change Management

Assessment of IT architecture, organisation and processes for an international bridal fashion group held back by technical debt, heavy customisation and years of limited investment in stores and systems.

Support

  • Advisory / Strategy

Goal

Identify where IT was limiting the business, set priorities across systems, people and processes, and give the board a costed roadmap with the expected upsides.

Approach

In nine weeks: six C-level interviews, twelve deep dives at headquarters, store visits in two countries and a survey answered by 41 stores, covering ERP, CRM, e-commerce, order management, PLM and integrations against benchmarks.

Results

A costed roadmap of must-have initiatives, approved by the board, with an estimated 30 minutes a day saved per store employee and sales and margin upsides quantified to 2027.

Who worked on it

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