Service · Digital & Omnichannel
Org & Processes Evolution
Digital and omnichannel transformation goes beyond technology, requiring evolution of organisation, processes and ways of working. From organisational assessments and design to process optimisation and change management, we support businesses in redefining roles, governance and capabilities, driving effective adoption and sustainable transformation.
How we engage
How we work with you on this service: pick one to see what it means.
Analysis, diagnosis and direction: we read the starting point and set out what to do, in what order and with which priorities.
Who works on it
The arad people who handle this service.
Cases related to this service
Real projects where we delivered this exact service.
Beauty & CosmeticsDigital Operating Model Evolution
International professional beauty group with two hair and skin care brands.
Beauty & CosmeticsDigital Organisational Assessment
International professional beauty group with two hair and skin care brands.
Consumer ElectronicsB2B2C & Digital Distribution Strategy
Italian leading company in the smartphone and tech device accessories market.
EyewearDigital and Omnichannel Transformation: PMO, Temporary Management, IT Advisory, Platform Selection
Italian optical retailer with high level of professionalism.
Fashion & LuxuryCRM Organisational Assessment
Italian luxury fashion house with a global network of about 120 directly operated boutiques across Europe, the US and Asia.
Fashion & LuxuryDigital Business Organisational Transformation
Italian luxury fashion house with global apparel, accessories and home lines.
Fashion & LuxuryE-commerce & Marketplace Strategy and Management
Global premium footwear company, based in Italy, recognized for innovation.
Fashion & LuxuryE-commerce Insourcing and new operating model evaluation
Premium sneaker brand, Italian based, selling globally through its own e-commerce, stores and partners worldwide.
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FAQ
More questions about this service?
What is the Org & Processes Evolution service?
Org & Processes Evolution redesigns the digital organisation and its operating model: roles and responsibilities, team structure, decision rights, processes and ways of working, so the organisation matches the business model it has to run.
What does an organisational assessment look at?
Roles, governance and capabilities against the business model the organisation has to run: who decides what, where decisions get stuck, which skills exist and which are missing, and how the processes actually work rather than how the chart says they do. The output is a target organisation and the path to it, change management included.
What happens when the team lacks the skills the new model requires?
arad addresses it with Org & Processes Evolution, supported by AI Transformation where new AI tools change the work, combining role and process redesign with coaching and upskilling, so that capability is built inside the organisation rather than rented indefinitely. Senior arad people can also work alongside the team to train it on the job.
Does arad help build and hire the internal digital team?
Yes. Alongside organisation design, arad defines the target organisation and the hiring plan, supports specialised recruiting for digital and e-commerce roles, such as a head of e-business, and can cover a position through temporary management while the search runs, as when an arad partner served as temporary Chief Digital Officer for over nine months until a permanent executive joined.