Marketplace Temporary Management

Temporary management of the worldwide marketplace business of a French luxury fashion house during a leadership leave, while training a newly hired coordinator to take over the role.

Services

Marketplace and eTailers

Support

Business mgmt & performance optimization
Coaching & Fractional management

Goal

Keep marketplace operations running without gaps, from KPI steering and catalogue publication to stock, pricing and the commercial calendar, and leave lasting capability in the internal team.

Approach

A partner, a senior marketplace expert and a senior consultant took over in three phases: live handover from the outgoing lead, on-the-job training of the new coordinator, then steady coverage and progressive handover.

Results

Continuity across the brand's international marketplaces from day one, a map of activities by work area and owner, and a new coordinator trained on the field, with handover planned for the following months.

Who worked on it

Francesca Soprana
Managing Partner
Vasile Chitoroaga
Senior Expert
Giulia Gelain
Senior Consultant
Alice Quarantotti
Consultant

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