Service · Digital & Omnichannel
Supply Chain, Logistics & Customer Operations
Evolving supply chain, logistics and customer operations to support scalable online and omnichannel business models. From logistics management to inventory planning and customer service, we cover strategy, operating model and solution design, implementation and performance optimisation, including fractional management.
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Analysis, diagnosis and direction: we read the starting point and set out what to do, in what order and with which priorities.
Who works on it
The arad people who handle this service.
Cases related to this service
Real projects where we delivered this exact service.
Beauty & CosmeticsDigital Operating Model Evolution
International professional beauty group with two hair and skin care brands.
EyewearDigital and Omnichannel Transformation: PMO, Temporary Management, IT Advisory, Platform Selection
Italian optical retailer with high level of professionalism.
Fashion & LuxuryDigital Operations & Logistics Optimization
Global jewellery brand with own retail, franchise and online channels.
Fashion & LuxuryE-commerce Insourcing & Omnichannel Operating Model Transformation | PMO & Change Management
Italian luxury fashion group with a portfolio of iconic designer brands.
Fashion & LuxuryE-commerce Insourcing and Replatforming | Strategy and Development
Italian premium denim brand, with international distribution.
Food & BeverageE-commerce Logistics Coordination
Italian food retail and restaurant group with large food halls in Italy and abroad and e-commerce in five markets.
Food & BeverageForecasting & Data Intelligence
Italian artisanal gelato chain with a network of owned and franchised shops.
Pharma & HealthcareOperations Optimization & Logistics Model Design
Italian arm of a pan-European pharmacy chain, with an online pharmacy and a growing network of owned pharmacies.
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FAQ
More questions about this service?
FAQ
More questions about this service?
Can arad help select a warehouse management system (WMS)?
Yes. For the Italian arm of a pan-European pharmacy chain, arad designed a new e-commerce distribution centre and ran the tenders for automation, WMS and maintenance with six vendors in demo, then the on-site programme office through testing, ramp-up and switch-over. The work sits within Supply Chain, Logistics & Customer Operations, with no commercial interest in any vendor.
Does arad work with Salesforce Service Cloud?
Yes. arad has worked with Salesforce Service Cloud in client projects and covers customer service within Supply Chain, Logistics & Customer Operations, from operating model and processes to solution design, implementation and performance. The platform is chosen on the service model, channels and integrations with e-commerce and OMS, with a vendor-agnostic approach and no commercial lock-in with any vendor.
What is the Supply Chain, Logistics & Customer Operations service?
This service covers e-commerce and omnichannel logistics, fulfilment and returns, plus customer service operations: network design, provider selection and management, service levels, cost per order and the processes that make the promise to the customer deliverable.
Does arad work on inventory planning?
Yes. Inventory planning sits inside the Supply Chain, Logistics & Customer Operations service, alongside logistics management and customer service. For an omnichannel business it is where the promise to the customer is actually made or broken: what is available, where it sits, and which channel is allowed to sell it.
Does arad run logistics operations?
Not as a logistics provider: fulfilment is run by the brand's own hub or by specialist providers, which arad can select through tenders and coordinate on the client's behalf. arad advises on the strategic choices, such as third-party logistics versus insourcing and the fulfilment model, and can also manage logistics or customer operations from inside the organisation through fractional management.
Can arad cover a logistics or customer-service leadership role temporarily?
Yes, through fractional management: a senior arad practitioner holds the role inside the organisation for a defined period, running operations and building the team that takes over. It is a common arrangement during a replatforming, a provider change or a gap in the organisation.