E-commerce Logistics Coordination

Coordination of the e-commerce logistics overhaul of an Italian food retail and restaurant group across five markets, including the move of domestic online fulfilment to the group's own logistics hub.

Services

Supply Chain, Logistics & Customer Operations
Transformation Program Management

Support

Advisory / Strategy
Execution & Program management

Goal

Choose the right fulfilment model for each market on cost and service, and bring the domestic hub live for e-commerce within six months without disrupting orders.

Approach

Weekly alignment and a monthly steering committee: tenders to logistics providers, couriers and automation vendors, warehouse visits, cost-per-order and P&L models for each option, and hub readiness for fresh and glass products.

Results

Domestic online orders shipped from the group's hub, with the e-commerce area grown 5x in sq m, chosen over two third-party options on an estimated ~50% lower price per order.

Who worked on it

Alessio Poggiolini
Managing Partner
Marco Di Pietro
Partner
Annalisa Barbieri
Consultant
Linda Sguario
UX/UI Designer

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E-commerce Logistics Coordination

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