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Eyewear

Italian optical retailer with high level of professionalism.Revenue: ~ €200M

Digital and Omnichannel Transformation: PMO, Temporary Management, IT Advisory, Platform Selection

Following the definition of the omnichannel strategy, arad led a complex, end-to-end digital and omnichannel transformation programme for an Italian optical retail group, combining temporary leadership, programme management and change management, supported by IT advisory and vendor selection.

Services

Support

  • Advisory / Strategy
  • Solution design
  • Execution & Program management
  • Change management
  • Coaching & Fractional management

Goal

Translate the omnichannel strategy into operational reality, managing a complex, multi-workstream transformation requiring extensive coordination and change management, while building the processes, capabilities and organisation needed to support a sustainable omnichannel business.

Approach

Combined temporary Omnichannel Director leadership with hands-on PM/PMO across multiple interconnected workstreams, coordinating internal teams and external partners, driving change management and capability building, and supporting key enabling activities including IT assessment, platform and system integrator selection.

Results

Delivered a complex, multi-workstream transformation programme on schedule, establishing new digital and omnichannel capabilities, operational processes and governance. Built and trained a dedicated internal team, ensuring knowledge transfer, organisational readiness and long-term ownership

Who worked on it

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