End-to-End Business Process Optimization

An end-to-end review of go-to-market, customer service and logistics processes for the European operator of a global sportswear brand, followed by temporary managers who carried the new model into wholesale and merchandising.

Services

Support

Advisory / Strategy
Solution design
Execution & Program management
Coaching & Fractional management

Goal

Simplify and automate key processes, define performance metrics and strengthen collaboration across functions, to improve profitability at a time of structural change after a change of ownership.

Approach

In two waves, subject matter experts interviewed key stakeholders, mapped as-is processes and gaps against best practice, then defined to-be processes, responsibilities, ROI estimates and a roadmap, before stepping in as temporary managers.

Results

A prioritised set of process interventions with ROI estimates, and temporary managers in wholesale and merchandising to put them into practice, with the wholesale role renewed for 2026.

End-to-End Business Process Optimization

Who worked on it

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