Fashion & Luxury
Italian luxury fashion house with global apparel, accessories and home lines.Revenue: ~ €2.3B
Global E-commerce Insourcing & Composable Replatforming | PMO & Change Management
Programme support for an Italian luxury fashion house bringing its global e-commerce in-house from an ESP, onto a new composable platform integrated with ERP, order management, warehouses, CRM and client service.
Services
Support
- Execution & Program management
- Change management
Goal
Give the business a single view and control of a programme spanning IT, digital, logistics, finance and client service, and get every department ready to run the online business directly from launch.
Approach
We supported the insourcing programme lead on masterplan, risks and steering committees, coached product owners, mapped to-be journeys, processes and organisational impacts, set up a change agent network and wrote the UAT test scripts.
Results
Go-live acceptance conditions agreed with management, a business simulation with end-to-end test cases, a quantified risk analysis of launch scenarios and handover documents for each department, leading to the big-bang go-live of the in-house e-commerce.
Who worked on it
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